Terms of service
Last updated: 4 February, 2026
This website is operated by The House Life (“we”, “us”, or “our”). By accessing our website www.thehouselife.com (the “Site”) or purchasing from us, you agree to be bound by the following Terms of Service (“Terms”), including any policies referenced here.
If you do not agree with these Terms, please do not use our Site or Services.
Overview
The House Life is an online store focused on lighting. These Terms apply to everyone who visits the site, uses it, or places an order.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.
1. Online Store Terms
By using this Site, you confirm that you are at least the age of majority in your country of residence. If you are under the age of majority, you may use the Site only with the supervision of a parent or legal guardian, and you may not place an order.
You agree not to use our products or Services for any unlawful or unauthorized purpose and to comply with all applicable laws and regulations.
Any misuse of the Site, including the transmission of harmful code or attempts to disrupt functionality, may result in immediate termination of access.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
Content you submit (excluding payment information) may be transferred over networks as required to operate the Service. Payment information is always encrypted during transmission.
You may not reproduce, copy, sell, or exploit any part of the Site or Services without our written permission.
3. Accuracy of Information
We make reasonable efforts to ensure the information on our Site is accurate and up to date. However, we do not guarantee that all content is complete or current at all times.
Information is provided for general purposes only and should not be relied upon as the sole basis for making decisions.
4. Products, Pricing, and Availability
All products are offered online only and may be subject to limited availability.
Products not shown as ‘Not In Stock’ are available to order and will be dispatched after processing (typically 1–4 business days).
Prices and product descriptions may change without notice. We reserve the right to modify or discontinue any product at any time.
The price shown at checkout is the price you pay.
Free shipping on all UK orders.
We do our best to display product images accurately, but we cannot guarantee that your device will display colors exactly as intended.
5. Orders and Billing
We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be placed by resellers or distributors.
If we cancel an order after payment, we will refund the amount paid using the original payment method.
You agree to provide accurate and complete billing and contact information and to keep this information up to date so we can process your orders and contact you if needed.
Please refer to our Return & Refund Policy for details regarding returns and exchanges.
6. Shipping and Delivery
Delivery times are estimates and may vary depending on destination and external factors. We are not responsible for delays caused by customs, carriers, or circumstances beyond our control.
The amount shown at checkout is the total amount due, and no additional charges should be payable on delivery.
7. Third-Party Tools and Links
Our Site may include links or access to third-party tools or websites. We are not responsible for the content, accuracy, or practices of third parties.
Your use of third-party services is at your own risk and subject to their own terms and policies.
8. User Submissions
If you submit feedback, reviews, or other content, you grant us the right to use, reproduce, and share such content without obligation or compensation.
You agree that your submissions will not violate any laws or third-party rights and will not contain harmful or misleading content.
9. Personal Information
Your submission of personal information through the Site is governed by our Privacy Policy.
10. Prohibited Uses
You may not use the Site or its content for any unlawful, abusive, misleading, or harmful purpose, including attempts to compromise security or collect data without authorization.
Violation of these rules may result in termination of access.
11. Disclaimer and Limitation of Liability
Our Services are provided “as is” and “as available.” We do not guarantee uninterrupted or error-free use.
To the fullest extent permitted by law, The House Life shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased through it.
12. Indemnification
You agree to indemnify and hold harmless The House Life from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Site.
13. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in full effect.
14. Termination
These Terms remain effective unless terminated by you or by us. We may suspend or terminate access to the Site at any time if these Terms are violated.
15. Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this Site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
16. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Netherlands and the United Kingdom.
17. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page, and continued use of the Site constitutes acceptance of the updated Terms.
18. Contact Information
Email: [email protected]
Phone: +44 7897 036391
Store Name: The House Life
Warehouse address: Unit 11, Linford Street Business Estate, Linford Street, London, SW8 4UN, United Kingdom
Customer Service hours: Monday to Friday, 8:00 AM – 5:00 PM (GMT)
Saturday – Sunday: Closed
We aim to respond within 1-2 business days.
Business name: DigitalSoothing
KVK Number: 85759562
Business address: Fugelweide 4a, 9254 GP, Hurdegaryp, The Netherlands